Refund Policy

1. Eligibility for Refunds Refunds are available for products that meet the following criteria:

• The product must be returned within 30 days of the purchase date.

• The product must be unused, in its original condition, and in its original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items The following items are not eligible for refunds:

• Custom-made or made-to-order products

• Products purchased on clearance or marked as “final sale”

• Products that have been used, installed, or altered

3. How to Request a Refund To initiate a refund, please contact our customer service team at [your contact email or phone number]. Provide your order number and details about the product you wish to return. Our team will guide you through the return process.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or the return is due to an error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance. 838 Performance is not responsible for items lost or damaged during return shipping.

5. Processing Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within 7-10 business days. Refunds will be credited back to your original method of payment.

• If your refund request is denied, we will contact you with the reasons for the denial.

6. Defective or Damaged Products If you receive a defective or damaged product, please contact us immediately at [your contact email or phone number]. We will work with you to resolve the issue by offering a replacement or a refund.

7. Exchanges If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

8. Exceptions and Special Circumstances Certain circumstances may allow for exceptions to this policy. Please contact our customer service team to discuss your specific situation.

For further assistance or questions about our refund policy, don’t hesitate to reach out to us at 838perf@gmail.com.